Shipping policy

Just Undies ships to any physical address located within South Africa.

COURIER AND DELIVERY

We strive to deliver your online purchase for the goods ordered in the quickest possible time. However, due the nature of the products and stock availability, we may experience some delay due to getting stock in from our stores or the suppliers, non availability of some products and on occasions discontinued items.

We ship all orders through our preferred courier service. Delivery time and shipping fees will depend on the shipping destination, package weight, and shipping method chosen by the customer.

There are a few delivery options:

IN STORE Collection FREE of charge at the following branches:

Just Undies Outlet Park, Umhlanga
Just Undies Cornubia Mall
Just Undies Musgrave Centre
Just Undies Chatsworth Centre
Just Undies Liberty Midlands Mall
Just Undies Galleria Mall

15% OFF on orders R1000 or more nationwide!

Pargo Home Delivery R100 main cities

Pargo Home Delivery R180 outlying areas

Pargo Pick Up Points R85

All orders may take between 3 to 10 working days to deliver from dispatch date. This does not include processing time from receipt of order as we may experience some delay due to getting stock in from other stores or the suppliers. This is also depending on your chosen delivery method and the area that you stay.

Your package will have a tracking number and tracking details will be provided. We will be in contact with you throughout the process of your online order and delivery.

All orders will be responded to during working hours, Monday - Friday 7.30am - 4.30pm.

If your order is urgent or is required on the weekends or public holidays and you would like to arrange your own courier please contact our online support team at pro@justundies.co.za to make alternative arrangements.

Our courier does not deliver on weekends or public holidays, however an instore collection can be arranged for Saturdays and Sundays should the item be readily available at the store.

ORDER PACKAGING
You will receive your Just Undies package in a white sealed courier bag or a Pargo Courier Bag.

ORDER TRACKING
Once your order has been dispatched, you will receive an automated email with your unique tracking number.

Should you need to make a change after placing your online order, kindly contact our online support team immediately at pro@justundies.co.za